Whether you own a small business or a full-on conglomerate, the restaurant industry is nothing short of cut-throat. So, if you’re having a hard time navigating the business, you’re most likely not alone. Many restaurants took their hardest hit during the pandemic seeing as social distancing is now the norm.
Altogether, it takes a lot of hard work and intuitive thinking to be a successful restaurant owner in this day and age. With that in mind, we’ve come up with a few tips on how to save a failing restaurant. Rest assured that it won’t be easy, but it can be done.
1. Going Online
We’ve pretty much exhausted the online business space, but the COVID-19 era made getting a business online more of a necessity than a luxury. Seeing as most businesses have to operate with social distancing in mind, the future of dining lies on the internet. But that goes beyond having a social media page and a website. You can gain more visibility by reworking your business model and offering online orders via a delivery service.
However, to do this, you’ll have to integrate an online ordering platform on your restaurant POS (point of sale) system, by using a tool like Cuboh to manage all of your delivery apps. People in lockdown are ordering on Doordash, Uber Eats, Grubhub, and more. If you want to keep track of all your takeout orders, you need a powerful tool to do so.
Cuboh’s innovative too works by bringing all of your online ordering services to one location. What’s more, it can send online orders to most POS systems in real-time. There’s even a Cuboh tablet app that consolidates all these services. As such, users can access them all with a mere click of a button. To get started, visit cuboh.com.
2. Protecting Your business
You’re not going to get very far in business if you leave yourself open to attacks. Especially in the food industry, you’re practically asking to be shut down. If you’re going to be dealing with electronic payments and want to maintain credibility, then you need to guard yourself against lawsuits and other claims. That’s where organizations like the Global Legal Law Firm come into play.
They represent all sorts of clients ranging from ISOs to card brands and even software providers. As far as their scope goes, they offer quite a lot. This includes asset recovery, commercial collections litigation, financial services, commercial debt collection, electronic payments, and more.
3. Changing Location
The foreseeable future looks bleak for traditional restaurants, and we all have coronavirus to thank for that. Nevertheless, location still plays a massive part in securing a good customer base. Besides moving online (which is the main location for all businesses these days), think of moving a bit closer to your customer base. Whether you’re in Los Angeles or New York City, this will go a long way towards ensuring that you provide excellent and more timely services. You may or may not need to suspend operations in your existing restaurant. Nevertheless, it’s crucial to find ways to reach your target market faster and easier.
4. Offering Great Customer Service
Nowadays, it’s vital not to underestimate the importance of reviews. They can make or break your business. One primary way to get good reviews is by offering great customer service. Your food may not even be all that, but a good employee can enhance customer service in ways that your customers will be highly impressed by. One positive review after the other and plenty of comments on your Instagram account could land you in the big leagues in the blink of an eye.
Likewise, good food, decor, and the rest mean nothing if customer service is at an all-time low. You see, the foodservice industry is a ‘people meet people’ one. If you don’t find ways to please your customers, your business is as good as over. So, double down on ensuring that your customer’s needs are met, seeing as customer satisfaction is a one-way ticket to a booming business.